Mastercard - Alabama ONE

How To Activate Your New Mastercard Debit Card

On or after Nov. 10, 2021, activate your new Mastercard debit card by calling (800) 631-3197 and set your new PIN. Once the Mastercard debit card is activated, your old VISA debit card will no longer work.
Sign the back of your new Mastercard debit card.
Switch over any automatic payments from your old VISA debit card to your Mastercard debit card once it is activated. If you have trouble remembering where you have automatic payments set up, our team can help.
Destroy your old VISA debit card after activating the Mastercard debit card.

You must activate your Mastercard debit card before Nov. 30, 2021, when your old VISA debit card will automatically deactivate and no longer work.

To qualify for a chance to win a $500 gift card, activate your Mastercard debit card before Nov. 23, 2021 (see below).

Key Facts about the Conversion

You will receive a new Mastercard debit card to replace your Visa debit card and ATM card.
The new Mastercard debit card will have a new number and will require you to create a PIN.
Your new Mastercard debit card will arrive in the mail in late October.
Your new Mastercard debit card can’t be activated until Nov. 10, 2021.
Once the Mastercard debit card is activated, your old VISA debit card will no longer work.
To participate in our incentive drawing, activate your card by Nov. 23, 2021 (see below).
Your Visa debit card will automatically deactivate on Nov. 30, 2021.

Why Are We Changing to Mastercard?

Same Benefits:

Worldwide acceptance in as many places as Visa (52 million)
Access to cash through ATMs
Liability protection for unauthorized purchases¹
Chip Technology
No annual fee

New Features:

Contactless Payment, or Tap-to-Pay, will allow you to place your card over the Tap-to-Pay scanner instead of swiping or inserting it.
Digital Wallet will allow you to use your card with Apple Pay, Google Pay, and Samsung Pay, as well as Garmin and Fitbit (coming by the beginning of the year).

Additional Benefits from Mastercard:

Mastercard Global Service™ provides 24 hour a day, seven days a week assistance with lost and stolen card reporting, emergency card replacement, emergency cash advance, as well as assistance with locating ATMs.²
Mastercard Airport Concierge™ provides a Meet and Greet agent to assist with flight connections plus, at select airports, expedited security/immigration processing.
Extended Warranty doubles most manufacturer or U.S. store brand warranties for up to one additional year.²
Mastercard ID Theft Protection™ provides you with access to several Identity Theft resolution services, should you believe you are a victim of Identity Theft.²

Our Incentive: Activate Your New Card Quickly for a Chance to Win a $500 gift card

If you activate your new Mastercard debit card between Nov. 10, 2021 and Nov. 23, 2021, you’ll be entered into a drawing to win a $500 gift card.

Contest rules:

Members are given one (1) chance to win for each card activated.
The incentive does not apply to checking accounts opened after Nov. 10, 2021.
Only one (1) prize is awarded per winner.
Each prize is a $500 gift card with ten (10) total prizes available.
Your chances of winning are approximately 1 in 5,000.

^{Please email memberservices@alabamaone.org for Official Rules.}

If you are having issues with your new card or have questions:

Read the Frequently Asked Questions to find answers to questions you may have.
Call our debit card support center at (888) 856-1720 and pick the appropriate option.
For questions about Mastercard benefits, read the Mastercard Guide to Benefits.

If you have not received your new Mastercard debit card, please contact our debit card support center at (888) 856-1720 now or request a new card at one of our branches on or after Tuesday, November 16, 2021.

Activate Your New Mastercard Debit Card Now!