Our new Home Branch platform is now available. We have heard the requests and we are confident that this new product will deliver an improved user experience. Below are some frequently asked questions that will help you know what to expect the first time you log on to the new system.
What are the requirements for my User ID?
User IDs must be at least 4 characters long. The User ID can include alpha and/or numeric but cannot contain the member account number, and it is not case-sensitive.
What are the password requirements?
Passwords must be at least 6 characters long. They have to have one alpha and one numeric and can include special characters. Passwords are case-sensitive.
How many chances do I get to correctly answer my password?
You have 3 chances to correctly answer your password. If you are locked out, you can use the “Forgot User ID/Login link to reset your password.
How much does Home Branch cost?
Home Branch and Bill Pay are both free services.
Can I use Home Branch on my phone or tablet?
Yes. We now offer responsive design which will adjust to fit the screen of any device you are using.
What do I do if I get locked out or forget my password?
If you lock your access, you can unlock by answering security questions and providing account information. You are only able to unlock your account once every 24 hours. Or you can reach our Call Center during normal business hours.
Why do I have to answer a security question when logging on to Home Branch?
As security enhancements continue to be an ongoing focus and priority for Alabama One, we have introduced the Enhanced Login Security process for online account access. After conversion members will be asked to set up new security questions and answers.
What do I do if I don’t remember my answers or provide the incorrect answers to the security questions and I get locked out of Home Branch?
You will have five chances to provide the correct answer before your account is locked.
Can I change my security questions and/or answers?
You can change your answers, but the questions will be the same. When you are logged into your account, above your name and address, there is a link to Change Security
QUICKEN AND QUICKBOOKS
There have been several enhancements with Quicken and QuickBooks. Go to https://www.alabamaone.org/intuit to see more detailed information.